{
"channel_type": "email",
"kind": "email_thread",
"data_email": {
"from": "support@company.com",
"to": "user@example.com",
"subject": "Re: Возврат товара",
"message_id": "<message-id@example.com>",
"thread_id": "thread-123",
"references": [
"<ref-1@example.com>",
"<ref-2@example.com>"
]
}
}