{
"metric_id": "550e8400-e29b-41d4-a716-446655440000",
"metric_key": "user_comprehension",
"metric_name": "Понимание пользователя",
"metric_type": "builtin",
"agent_type": "sales",
"value_type": "number",
"score": 35.5,
"direction": "higher_is_better",
"value": 0.45,
"baseline": 0.65,
"change_percent": -30.8,
"affected_agents_count": 5,
"observations_count": 156,
"value_distribution": [
{
"value": "service_unavailable",
"label": "Недоступность сервиса",
"observations_count": 27,
"share_percent": 42.2
}
],
"problem_summary": "35% агентов с отклонением"
}